If you find you don’t like your order once it’s arrived or you just change your mind, or if it arrives damaged – please send it back within 14 days of receipt for a full refund. Get in touch with us and we will email you a return label and simple instructions about how to return your item.

We take care to package things so they arrive safely with you so please either return things in their original packaging or the equivalent. The refund could take a few days to show up in your account but we will let you know once the refund has been made.

For any other issues just get in touch with us using the Contact Us page options – we really do just want you to be happy.

small hearts The I Love You Shop® Team

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